Mobile Top-up's Frequently Asked Questions

General Questions

  1. What is eMax Mobile To-Up?
  2. How long does it take to get the top-up and personal message?
  3. How do I create an account at eMax Mobile Top-Up?
  4. What countries can I send airtime to?
  5. What if the cell carrier is not listed, can I still send top-up credit?
  6. Can I top-up my loved one's phone in a different country?
  7. How much does it cost?
  8. What payment methods can I use at your site?
  9. To send top-up to a friend in a different country, how long before he or she receives the credit?
  10. I want to send a friend a top-up for the first time?
  11. Why does it not let me send top-up to the number I want to?
  12. Will the top-up still get through if the phone is roaming?
  13. What can I do if I send the top-up to the wrong number?




General Questions


What is eMax Mobile To-Up?
eMax Mobile Top-Up is a service that allows any eMax customer to instantly recharge (or top-up) prepaid mobile phones for family, friends, and other loved ones in 80+ countries with 270+ different carriers with the click of a mouse.

Back to top



How long does it take to get the top-up and personal message?
Within seconds once payment if made!

Back to top



How do I create an account at eMax Mobile Top-Up?
To create an eMax Top-Up account:

  1. Click any of the Sign up Now buttons
  2. Enter required account information
  3. Click Submit
Note: All new accounts will have to be validated after initial purchase. Once you make your first purchase, call our customer service at 1-678-608-1071 to enable your account and start sending top-up credits to your loved ones' mobile phones.

Back to top



What countries can I send airtime to?
Enter the number and search or select the drop down list to see our current list. We are always adding new countries to our top-up service. If your country is not listed, check back from time to time.

Back to top



What if the cell carrier is not listed, can I still send top-up credit?
No. We are always adding new carriers to our top-up service to ensure we meet the needs of our customers. If the carrier is not listed, check back from time to time.

Back to top



Can I top-up my loved one's phone in a different country?
Yes as long as we have top-up service for that country.

Back to top



How much does it cost?
You select the amount you want to top-up, and we will add those funds to the recipient's phone. Before payment, an order summary is displayed with the amount sent (recipient's currency), the phone number, and the US Dollar value for the top-up amount. The amount sent (in $) will be deducted from your eMax account balance.

Back to top



What payment methods can I use at your site?
We accept all debit cards, Visa, MasterCard, Discover, American Express, Diners Club International, BC Card, Union Pay, and Dina card. Your eMax Account must have credit before you can send Top-Up.

Back to top



To send top-up to a friend in a different country, how long before he or she receives the credit?
Within seconds! The recipient will receive a text message confirmation to his phone upon the successful transaction and approval by the carrier. If you enter your mobile phone number or email, you will also get a notification.

Back to top



I want to send a friend a top-up for the first time?
No problem. It only takes a few minutes following these steps:

  1. Enter the phone you want to top-up in the Recipient Number box (format: )
  2. Click Next
  3. Click the amount you would like to send
  4. Review the order. You can add your email, mobile phone number, and an optional text (30 characters maximum)
  5. Click Send
Back to top



Why does it not let me send top-up to the number I want to?

  1. You may have entered an incorrect prepaid number. Make sure that the destination number is a mobile prepaid number.
  2. We run several tests on the number including checking with the operator to ensure the number can be topped up. We do this because we don't want to charge you unless the top-up can definitely go through. If this happens you should check the number is correct and that you have chosen the correct mobile operator.
Back to top



Will the top-up still get through if the phone is roaming?
The top-up is delivered to the phone account wherever it is in the world. The confirmation message is also delivered wherever the phone is in the world.

Back to top



What can I do if I send the top-up to the wrong number?
All transactions are final. Once the top-up is sent to a phone number, it is available for use immediately; hence it cannot be refunded or removed from the phone again. It is for this reason we make sure you double confirm the number at our site.

Back to top



© 2016 eMax Communications, Inc. All Rights Reserved
Comodo SSL Certificate